Privacy Policy

Privacy Policy

Last updated: 18 July 2026

1. About this policy

This privacy policy explains how Indevolt UK Ltd collects, uses, stores and shares your personal information when you:

• Visit indevolt.co.uk
• Contact our team
• Register your interest in our products
• Join our mailing list
• Create an account
• Purchase a product or service
• Respond to a survey, promotion or campaign
• Interact with our advertising

Indevolt UK Ltd acts as the data controller for the personal information covered by this policy.

Our registered details are:

Indevolt UK Ltd/Power Genius GmbH
Wallbergstraße 3, 82024 Taufkirchen, Germany
HRB Number: HRB 249343
Represented by: Tai Wang
VAT ID: DE327056372
Email: support.uk@indevolt.com

Our mobile application has a separate privacy notice. The app privacy notice explains how we process information from connected products, household energy systems and app activity.

You should read the app privacy notice before creating an app account or connecting an Indevolt product.

2. Personal information we collect

We collect information you provide directly, including:

• Your name
• Your email address
• Your telephone number
• Your billing address
• Your delivery address
• Your account details
• Your order and transaction history
• Your product interests and preferences
• Messages, enquiries and complaints
• Customer service records
• Survey and promotional responses
• Marketing preferences

When you place an order, Shopify, Stripe or PayPal processes your payment.

We do not receive or store your full payment card number. We receive payment confirmation, transaction references and limited payment details needed to administer your order.

We also collect technical information when you use our website, including:

• Your IP address
• Browser and device type
• Operating system
• General location derived from your IP address
• Pages viewed
• Links selected
• Referral source
• Session dates, times and duration
• Cookie identifiers
• Advertising interactions
• Website errors
• Website performance information

3. Information collected through the Indevolt app

The Indevolt app and connected products process information needed to provide energy monitoring, product control, performance reporting and technical support.

This information might include:

• App account information
• Product serial numbers and identifiers
• Installation and configuration details
• Household energy generation data
• Household energy storage data
• Household energy consumption data
• Product status and performance records
• Fault and diagnostic information
• Maintenance information
• Device and network information
• Commands sent through the app
• App usage records
• Customer support records

The app privacy notice provides further details, including retention periods, service providers and lawful bases.

Where the app privacy notice differs from this website policy, the app privacy notice applies to information collected through the app.

4. How we receive your information

We receive personal information:

• Directly from you
• Through our website and online shop
• Through cookies, pixels and similar technologies
• From Shopify, Stripe and PayPal
• From Klaviyo
• From Google and Meta advertising services
• From delivery and installation partners
• From customer support providers
• From publicly available business sources
• From another person placing an order or enquiry on your behalf

Where another person gives us your information, we will provide the required privacy information within the period required by law.

5. How we use your information

Orders and contracts

We use your information to:

• Process payments and orders
• Deliver products
• Provide order updates
• Manage returns and refunds
• Manage product warranties
• Provide customer service
• Maintain your account
• Respond to contractual enquiries

Our lawful basis is performance of a contract or taking steps at your request before entering a contract.

Legal and regulatory duties

We use information to:

• Maintain tax and accounting records
• Meet product safety duties
• Meet consumer protection duties
• Respond to lawful requests from regulators
• Respond to courts and public authorities
• Manage recalls and safety issues
• Manage warranty claims
• Establish and defend legal claims

Our lawful basis is compliance with a legal obligation.

Customer enquiries

We use your contact details and messages to answer questions, provide quotations and manage support requests.

Our lawful basis is taking steps at your request before entering a contract or our legitimate interest in providing customer support.

Website operation and security

We use technical information to:

• Operate and maintain our website
• Protect customer accounts
• Protect transactions
• Detect fraud and misuse
• Investigate security incidents
• Diagnose technical faults
• Measure website performance

Our lawful basis is our legitimate interest in operating a secure and effective website. Where cookies require consent, our lawful basis is consent.

Analytics

With your consent, we use Google services to understand how visitors use our website, measure traffic and improve website content and performance.

Our lawful basis is consent.

Advertising

With your consent, we use Google and Meta technologies to:

• Measure advertising performance
• Understand campaign activity
• Build advertising audiences
• Display relevant advertising
• Limit repeated advertisements

Our lawful basis is consent.

Advertising cookies and pixels remain disabled unless you accept them through our cookie controls.

Marketing

We use Klaviyo to send:

• Product news
• Plug-in solar updates
• Product launch information
• Offers and promotions
• Service updates
• Educational content

We send marketing where:

• You gave us consent
• You requested the information
• An existing customer marketing exemption applies

Our lawful basis is consent or our legitimate interest where the law permits existing customer marketing.

Every marketing email includes an unsubscribe link. You also have the right to object to direct marketing at any time.

Product development

We use aggregated or de-identified information to assess demand, improve our products and plan future services.

Where information still identifies you, we process it only where a lawful basis applies.

Our lawful basis is our legitimate interest in improving our products and services.

Business administration

We use information for:

• Financial audits
• Internal reporting
• Professional advice
• Insurance
• Business planning
• Investment
• Business restructuring
• The sale of all or part of our business

Our lawful basis is our legitimate interest in managing and protecting our business or compliance with a legal obligation.

6. Our legitimate interests

Where we rely on legitimate interests, those interests include:

• Operating our website and services
• Improving our products
• Protecting our systems
• Protecting customers
• Preventing fraud and misuse
• Providing customer support
• Understanding demand
• Managing legal claims
• Maintaining accurate business records

We assess whether each use is necessary and whether your rights and interests override our interests.

7. Cookies and similar technologies

Our website uses cookies, pixels, tags, local storage and similar technologies.

Strictly necessary technologies support:

• Website security
• Shopping baskets
• Checkout
• Account access
• Payment processing
• Cookie preferences

These technologies operate without optional consent where the law permits.

Analytics, advertising and personalisation technologies remain disabled until you give consent.

You have the option to:

• Accept optional cookies
• Reject optional cookies
• Choose specific cookie categories
• Change your preferences
• Withdraw consent

Withdrawing consent does not affect processing completed before withdrawal.

Google and Meta advertising tags remain blocked until consent is given.

Our separate Cookie Policy lists the cookies and similar technologies used on our website, including their providers, purposes and expiry periods.

8. Marketing communications

We send electronic marketing where we hold valid consent or where an existing customer marketing exemption applies.

You have an absolute right to object to direct marketing.

To stop receiving marketing:

• Select the unsubscribe link in any marketing email
• Change your account preferences
• Email support.uk@indevolt.com

We retain limited suppression information after an opt-out. This helps us record your choice and avoid sending further marketing.

9. Who receives your information

We share personal information only where needed with:

• Shopify, for online shop and order management
• Stripe, for payment processing and fraud prevention
• PayPal, for payment processing and fraud prevention
• Klaviyo, for email marketing and customer communications
• Google, for analytics and advertising where consent applies
• Meta, for advertising and campaign measurement where consent applies
• Webflow, for website hosting and content management
• Delivery and logistics providers
• Installation providers
• Customer service providers
• Technical support providers
• Cloud hosting providers
• Cybersecurity providers
• Accountants
• Auditors
• Insurers
• Legal advisers
• Banks and payment service providers
• Regulators and law enforcement bodies
• Courts and public authorities
• Prospective buyers, investors and professional advisers

Service providers acting on our instructions must protect personal information and use it only for the agreed service.

Some payment, advertising and technology providers also act as independent data controllers for parts of their services. Their privacy notices explain how they process information.

We do not sell your personal information.

10. International transfers

Some providers, including Shopify, Stripe, PayPal, Klaviyo, Google, Meta and Webflow, operate internationally.

Your information might therefore be stored or accessed outside the United Kingdom.

Where a restricted transfer takes place, we use a transfer method recognised under UK data protection law. These methods include:

• UK adequacy regulations
• The UK International Data Transfer Agreement
• The UK Addendum to approved standard contractual clauses
• Another transfer mechanism permitted by law

We assess relevant transfer risks where required.

To request details of the safeguards used for an international transfer, email support.uk@indevolt.com.

11. How long we retain information

We retain personal information only for as long as needed for the relevant purpose.

Our standard retention periods are:

• Order, invoice, payment and tax records: Six years after the end of the relevant financial year
• Customer account records: While the account remains active, followed by up to six years where needed for contractual or legal claims
• Warranty and product safety records: For the warranty period and any longer period required for safety, recall or legal duties
• Customer service records and complaints: Up to six years after closure
• General enquiries without a purchase: Up to two years after the last contact
• Marketing information: Until consent is withdrawn, you object or the information becomes inactive
• Marketing suppression records: For as long as needed to respect your opt-out
• Cookie and analytics information: According to the expiry periods stated in our Cookie Policy
• Security logs: Normally up to twelve months, unless an incident requires longer retention
• Legal claim records: Until the relevant limitation period ends and any claim concludes

We delete or anonymise information when the relevant retention period ends, unless law or an active dispute requires longer storage.

12. Whether you must provide information

You must provide certain information for us to:

• Process an order
• Take payment
• Arrange delivery
• Manage a warranty
• Answer a contractual request
• Create and maintain your account

If you do not provide the required information, we might be unable to supply the requested product or service.

Marketing information and optional cookie consent remain voluntary.

13. Your data protection rights

Depending on the circumstances, you have the right to:

• Ask for access to your personal information
• Ask us to correct inaccurate information
• Ask us to complete incomplete information
• Ask us to erase your information
• Ask us to restrict how we use your information
• Object to processing based on legitimate interests
• Object to direct marketing at any time
• Receive certain information in a portable format
• Withdraw consent at any time
• Complain to the Information Commissioner’s Office

Some rights contain legal conditions or exemptions. We will explain our decision if we do not fulfil all or part of a request.

To exercise your rights, email support.uk@indevolt.com.

We might request information needed to confirm your identity. We will respond within the period required by data protection law.

14. Automated decision-making

Indevolt UK Ltd does not make decisions about you based solely on automated processing where those decisions produce legal or similarly significant effects.

Payment and fraud service providers might use automated systems to assess transactions. Their privacy notices explain their processing and your available rights.

15. Children’s information

Our website, shop and plug-in solar products target adults.

We do not knowingly collect personal information from children through this website.

If you believe a child has provided personal information to us, email support.uk@indevolt.com.

16. Security

We use organisational and technical controls designed to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction

We limit access to people and service providers who need the information for their work.

No online service offers complete security.

17. Links to other websites

Our website might contain links to third-party websites, applications and services.

Their privacy notices govern the information they collect. We do not control their privacy practices.

18. Changes to this policy

We will update this policy when our services, providers or legal duties change.

The current version will appear on this page with its latest revision date.

We will provide further notice where a change significantly affects how we use your information.

19. Contact us

For questions, requests or complaints about personal information, contact:

Indevolt UK Ltd/Power Genius GmbH
Wallbergstraße 3, 82024 Taufkirchen, Germany
HRB Number: HRB 249343
Represented by: Tai Wang
VAT ID: DE327056372
Email: support.uk@indevolt.com

20. Complaints to the ICO

Please contact us first so we have an opportunity to address your concern.

You also have the right to complain to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

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