Terms and Conditions of Sale

Last updated: 18 July 2026

1. About these terms

These terms apply when you order products or services from Indevolt UK Ltd through indevolt.co.uk.

Please read these terms before placing an order.

By placing an order, you agree to these terms. Nothing in these terms affects your statutory consumer rights.

2. About us

Indevolt UK Ltd
12 Jordan Street
Liverpool
United Kingdom
Company number: 05646812
Email: privacy@indevolt.com

3. Who these terms apply to

These terms apply to customers purchasing products for personal use.

Separate terms might apply to:

• Trade customers
• Installers
• Distributors
• Commercial projects
• Bulk purchases
• Resellers

We will identify any separate terms before accepting the relevant order.

4. Product information

We take reasonable steps to ensure product descriptions, specifications, prices and images remain accurate.

Product images are for illustration. Colours, finishes, dimensions and packaging might differ slightly from their appearance on screen.

Product specifications might change where required for:

• Safety
• Legal compliance
• Product improvement
• Manufacturing changes
• Software compatibility

Any replacement specification will provide equal or improved core performance unless we tell you otherwise before dispatch.

5. Plug-in solar information

Product pages might describe plug-in solar products, battery storage systems, energy management products and connected services.

Availability and permitted installation methods depend on:

• The final product specification
• Property conditions
• Electrical system compatibility
• Grid connection requirements
• Installation instructions
• Applicable UK laws and standards
• Regulatory approval or notification requirements

Marketing information does not replace a technical assessment, installation manual or regulatory requirement.

You must follow the instructions supplied with the product.

6. Placing an order

Your order represents an offer to purchase the products listed in your checkout.

After receiving your order, we will send an acknowledgement email. This acknowledgement confirms receipt of your order. It does not confirm acceptance.

A contract forms when we send:

• An order confirmation
• A dispatch confirmation
• Another clear notice accepting your order

We reserve the right to reject or cancel an order before acceptance.

Reasons might include:

• A product being unavailable
• An incorrect price or description
• Payment failure
• Suspected fraud
• Delivery restrictions
• Legal or regulatory restrictions
• An error affecting the order

Where we cancel an order after taking payment, we will issue a refund.

7. Pre-orders

Products marked as pre-order, early access or coming soon are not available for immediate delivery.

Estimated launch and delivery dates remain estimates unless we confirm a fixed date in writing.

Development, manufacturing, testing, certification, shipping or regulatory matters might affect availability.

Before taking a pre-order payment, we will explain:

• The amount charged
• Whether payment is a deposit or full payment
• The estimated delivery period
• The cancellation process
• Any conditions attached to the pre-order

If a material delay occurs, we will provide an update and explain your available options.

8. Prices

Prices appear in pounds sterling unless stated otherwise.

The checkout page will show:

• Product price
• Applicable taxes
• Delivery charges
• Other charges applying to the order
• Total amount payable

We reserve the right to change prices before accepting an order.

A price change will not affect an order already accepted, unless an obvious pricing error occurred.

9. Payment

Payments are processed through Shopify, Stripe, PayPal or another payment provider shown at checkout.

You must provide accurate and complete payment information.

By submitting payment details, you confirm you hold permission to use the selected payment method.

Payment providers apply their own terms and privacy policies.

We do not store your full payment card number.

10. Discount codes and promotions

Discount codes:

• Apply only during the stated promotional period
• Apply only to eligible products
• Hold no cash value
• Remain limited to one use per customer unless stated otherwise
• Must not be combined unless the promotion permits it
• Must be entered before payment

We reserve the right to withdraw or refuse a discount affected by fraud, misuse or an obvious error.

11. Product availability

All products remain subject to availability.

We do not guarantee stock until we accept your order.

If a product becomes unavailable after payment, we will offer:

• A revised delivery estimate
• A suitable alternative
• Cancellation and a refund

You do not have to accept an alternative product.

12. Delivery

We deliver to the locations shown during checkout.

Delivery dates and times remain estimates unless we confirm a fixed deadline in writing.

You must provide:

• A complete delivery address
• Accurate contact details
• Safe and reasonable access
• Any requested delivery instructions

Larger products might require:

• A scheduled delivery
• An adult to accept delivery
• Suitable vehicle access
• Safe unloading space
• More than one delivery person

Our Delivery, Returns and Refunds Policy provides further information.

13. Delivery delays

We are not responsible for delays caused by events outside our reasonable control.

Where a delay occurs, we will contact you and take reasonable steps to reduce its effect.

If a substantial delay affects your order, you might have the right to cancel and receive a refund for products not supplied.

14. Risk and ownership

Responsibility for the product passes to you when it reaches the delivery address and is accepted by you or a person identified by you.

Ownership passes to you after we receive full payment.

15. Checking your delivery

Inspect the packaging and product after delivery.

Contact us promptly if:

• The product appears damaged
• Parts are missing
• You received the wrong product
• The packaging shows substantial damage

Take photographs of the packaging, shipping label and product where possible.

Reporting damage promptly helps us investigate the delivery. It does not remove your statutory rights.

16. Your right to cancel

Where the Consumer Contracts Regulations apply, you normally have 14 days after receiving the product to tell us you wish to cancel.

After telling us, you normally have a further 14 days to return the product.

Some products or services fall outside the cancellation right. These might include:

• Bespoke or personalised products
• Sealed products unsuitable for return after opening for health or hygiene reasons
• Digital content supplied after your express agreement
• Services completed after your express request and acknowledgement

We will explain any relevant exception before purchase.

17. Returns

To request a return, contact us with:

• Your name
• Order number
• Product details
• Reason for return
• Photographs where the product is damaged or faulty

Products should be returned with:

• Supplied accessories
• Manuals
• Components
• Original packaging where reasonably available

You remain responsible for handling products only as needed to establish their nature, characteristics and operation.

We might reduce a refund where handling goes beyond what would reasonably take place in a shop and reduces the product’s value.

18. Return costs

Where you cancel because you changed your mind, you are responsible for return costs unless we state otherwise.

Some battery and electrical products require specialist transport because of their size, weight or classification.

We will explain the available return arrangements and any direct return cost before collection.

We cover reasonable return costs where a product is:

• Faulty
• Damaged on delivery
• Incorrect
• Not as described

19. Refunds

Approved refunds return to the original payment method unless agreed otherwise.

Where cancellation rights apply, we will issue the refund within the period required by law.

We might wait until:

• We receive the returned product
• You provide evidence of return

Where required, the refund includes the cost of standard delivery.

Additional charges for premium delivery are not refundable beyond the standard delivery amount.

Banks and payment providers control the time taken for funds to appear after we issue a refund.

20. Faulty products

Products must be:

• Of satisfactory quality
• Fit for their stated purpose
• As described

If a product is faulty, your legal rights might include:

• Rejection
• Repair
• Replacement
• Price reduction
• Refund

Your Product Warranty provides additional protection. It does not replace your statutory rights.

21. Installation and use

You must:

• Read the supplied instructions
• Follow safety information
• Check product and property compatibility
• Meet installation requirements
• Use suitable electrical connections
• Complete required notifications or approvals
• Use a qualified professional where required

Do not use a product where:

• It appears damaged
• Cables or connectors appear damaged
• The installation does not meet the instructions
• A fault or safety alert appears
• Use would breach an applicable requirement

Unauthorised modification, unsafe installation or use outside the stated specification might affect warranty coverage.

It does not remove statutory rights relating to faults present when supplied.

22. Software and connected services

Some products rely on:

• Mobile applications
• Internet access
• Wi-Fi
• Cloud services
• Firmware
• Software updates
• Third-party platforms

We might issue updates for security, compatibility, safety or performance.

You should install critical updates within a reasonable period after notification.

Separate app terms and privacy information apply to connected services.

23. Warranty

Product warranty periods appear on the relevant product page or warranty document.

Warranty coverage normally begins on the delivery date.

The warranty might exclude problems caused by:

• Accidental damage
• Misuse
• Unauthorised modification
• Installation contrary to instructions
• Use outside stated operating conditions
• External electrical faults
• Normal wear
• Failure to install required updates
• Events outside the product’s design specification

Our Product Warranty and Safety Policy provides full details.

24. Our responsibility

We do not exclude or limit liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any matter which law prevents us from excluding

For consumer purchases, we are responsible for foreseeable loss resulting from our breach of contract or failure to use reasonable care and skill.

We are not responsible for business losses arising from a consumer purchase, including:

• Lost profits
• Lost revenue
• Lost business opportunities
• Business interruption

25. Personal information

We process personal information according to our:

• Privacy Policy
• Cookie Policy
• App Privacy Policy, where applicable

Payment providers and other independent providers also apply their own privacy notices.

26. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control.

These events might include:

• Transport disruption
• Supplier failure
• Industrial action
• Severe weather
• Fire
• Flood
• Power failure
• Network failure
• Government action
• Regulatory change
• Import restrictions

We will contact you where such an event materially affects your order.

27. Changes to these terms

The terms applying to your order are those in force when we accept it.

We might update these terms for future orders following changes to:

• Law
• Regulation
• Products
• Services
• Payment methods
• Business operations

28. Governing law

These terms are governed by the law of England and Wales.

If you live elsewhere in the United Kingdom, you retain any mandatory protections provided by the law applying in your home jurisdiction.

Legal proceedings remain subject to the jurisdiction provided by applicable consumer law.

29. Contact us

For questions about an order or these terms, contact:

Indevolt UK Ltd/Power Genius GmbH
Wallbergstraße 3, 82024 Taufkirchen, Germany
HRB Number: HRB 249343
Represented by: Tai Wang
VAT ID: DE327056372
Email: support.uk@indevolt.com

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